City Union Bank Home Loan Customer Care Number
Last Updated : Oct. 24, 2024, 3:30 p.m.
City Union Bank offers dedicated customer services to their users. The team endeavors to resolve their queries and grievances smoothly. The City Union Bank Home Loan Customer Care Number is 044 – 7122 5000. Let us now review in detail all the channels the bank provides for customers for resolving their complaints.
City Union Bank Home Loan Grievance Redressal Details
Customer Service Centre/Portal for Customer Grievance - Level 1
Customers who have issues with the services of CUB can contact the customer service center through the helpline number - 044 – 7122 5000 for all states. The bank provides an email ID as well for customer care - customercare@cityunionbank.in. Individuals can also enter their grievances online by keying in the details of the problem in the ‘Customer Grievance Form’. This will be available on the CUB portal. They have to provide their name and account number along with the grievance details.
Grievance Officers for Complaints and Redressal - Level 2
Those who have shared their grievances and are not happy with the services at Level 1 can contact a grievance officer and escalate the issue. The complaint reference number has to be provided. The contact details of the Grievance officer are as given below:
Area of complaint: Loans and advances, Personal and SME Banking.
Sri. K. Jayaraman
General Manager
City Union Bank Ltd.
No.24 B, Gandhi Nagar, Kumbakonam-612001.
Call Us on: 0435-2402322
Email:complaints_grievances@cityunionbank.in
Principal Nodal Officer for Complaints and Redressal- Level 3
City Union Bank Customers who are not satisfied with the response received from the grievance officer can escalate the issue one step higher to the principal nodal officer. The contact details are as follows:
Sri. K. Maharajan
Senior General Manager
Inspection Vigilance and Audit
City Union Bank Ltd.,
No.24 B, Gandhi Nagar, Kumbakonam-612001
Tel :0435-2402322
Fax :0435-2431746
Email:complaints_grievances@cityunionbank.in
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